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Commercial and Customer care

Proximity to the client

We want to be our customers’ preferred partner and to achieve this, Rifra Masterbatches provides a capillary structure with detailed responses to every commercial, technical and regulatory aspect.

Design analysis

Thanks to its own executives, the Sales and Process Executive and Customer Service structure that has been further expanded and trained, Rifra supports the customer with professionalism and passion in the analysis of their projects and specific needs, in order to determined together the solution that is most suitable and better responding to the achievement of the common goal.

Post-design assistance 

Rifra’s passion and professionalism are tangible even in the post-design phases. Through its technical/commercial staff, Rifra is able to provide customers with all kinds of assistance during the phases of inserting its products into the customer production cycles, promptly responding to any complications.

How we operate